Supporting Licensed Professionals through Regulatory Proceedings

The Nursing and Midwifery Council (NMC) recognises that being under investigation by a regulator can be a distressing experience, especially for those who don’t have a strong support network. To try to bridge that gap, we set up a telephone support service, the Careline. The Careline also offers an online chat facility, access to online resources and access to structured counselling sessions when required. This presentation will summarize why such a service was required, the process for investigating fitness to practise concerns, and the implementation of the Careline, as well as how we feel the service has worked over the past 18 months.

Originally presented: April 2021