CLOSED - Communication Skills and the Art of Persuasion - NYS BEMS

The ability to communicate effectively is a key component to being a successful investigator. Effective communication involves conveying your thoughts and positions to others as clearly, concisely, and unambiguously as possible and in turn receiving information that others are providing to you with as little distortion and misunderstanding as possible. Good communication skills can serve to improve operational efficiency and productivity in the workplace and increase the confidence level of employees. On the other hand, poor communication skills may cause message misinterpretation or misunderstanding and lead to roadblocks in getting desired information. This session will introduce participants to key components for effective communication including preparation and delivery techniques, use of language and physicality to get your point across, listening skills, and the use of presentation aids.