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9:00 - 9:15 am
Welcome / Introductions / Opening Remarks

9:15 - 9:50 am
Doing the Right Things
Bruce Matthews, Deputy Registrar, Regulatory Compliance, Real Estate Council of Ontario

• Roles and responsibilities of the regulator
• • The focus on public interest protection
  • Professional regulation as risk management
    
• Correlation between public confidence and efficacy of public protection
• Understanding / managing consumer and public expectations
• • What does the public care about?
  • Accessibility - How does the public come to know about the regulator?

9:50 – 10:30 am
Doing Things Right
Jan Robinson, Registrar, College of Veterinarians of Ontario

• Making choices about how to regulate
  
• Accountability, leadership, integrity, fairness, transparency
• The relationship amongst governance, culture, excellence and relevance
  
• Is self-regulation an obstacle to public confidence?
• Can public confidence be measured?

10:30 – 10:45 am  Coffee break and networking

10:45 – 11:25 am
Trust
Claudia Newman, Principal, NCA Associates

• Trust in the practitioner vs. trust in the regulator
• Defining trust and its implications for professional regulation
• Exploring trust as a complex and multifaceted concept
• How can trust be built and fostered
  
• The implications of losing trust
  

11:25 am – 12:00 noon
Media Relations
Sherri Haigh, Communications Manager, Real Estate Council of Ontario

• The role of the media in regulatory success and disaster
• The challenges of communicating in the regulatory world
• Delivering and controlling the message
• Social media issues
• Are you ready for a crisis?

Workshop Session
Case Studies/Open Forum/Panel Discussion

2:45 – 3:00 pm     
Concluding Remarks / Wrap-up