On-Demand Presentations

On-Demand presentations - Register and receive an e-mail with a link for immediate access to the presentation.  The presentation plays back on your computer and the audio plays through your speakers.  Access to the online recording is available for one year after date of purchase.

Webinar and Session Recordings

    • 06 Apr 2100
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    In an age of communication overload, regulators must find new ways to engage and inform the public about who we are and what we do. What are the best ways to reach people? What messages will get through? How do you measure results? In 2013, the Ontario College of Teachers embarked on a comprehensive public awareness initiative, including bilingual print, radio and online campaigns, to educate the public about its role. The College of Physicians and Surgeons of Ontario also pursued an ambitious social media campaign to educate new audiences and engage key influencers in the health care field. Join us to learn how these organizations successfully raised the bar for public awareness, using tangible and measurable results to communicate effectively with the broader community.


    Originally presented: March 29, 2017


    Presenters:

    Jill Hefley, Associate Director, Communications, College of Physicians & Surgeons of Ontario
    Richard Lewko, Director of Corporate and Council Services, Ontario College of Teachers

    Michael Salvatori, Chief Executive Officer and Registrar, Ontario College of Teachers

    • 06 Apr 2100
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    What is regulatory excellence? How can you measure it? What indicators can tell you if your regulatory body is performing at the excellent, basic, or worst of all, below basic level? Some professions bring their discipline’s perspective to challenges such as assessing performance as a regulatory body. When it came to assessing its performance, the Human Resources Professionals Association (HRPA) used an approach inspired by behavioral rating methodology. This framework was used by an external expert and by an internal working group comprised of board members. The focus of this presentation is not so much the results of the audit but the effectiveness of the process and its usefulness in assessing and improving regulatory performance.


    Learning Objectives:
    • Learn about an innovative and adaptable approach to assessing performance as a regulator
    • Learn from HRPA’s own experience in using the Professional Regulation Practices Audit framework and process
    • See how internal and external assessments of performance as a regulatory body can differ and what that may mean

    • Learn how you could adapt and use this tool back home


    Originally presented: April 19, 2017


    Presenter:

    Claude Balthazard, Vice-President, Regulatory Affairs and Registrar, Human Resources Professionals Association (HRPA)
    • 06 Apr 2100
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    In 2014, three nursing regulators and a care aide registry in British Columbia partnered with key stakeholders to develop integrated competency assessment tools for the evaluation of internationally educated professionals. With funding from government, the tools help assure the regulators and care aide registry of the skills, knowledge and abilities of international applicants. In addition, the tools help stream applicants into the most appropriate nursing role as quickly as possible.


    Originally presented: May 10, 2017


    Presenters:

    Bruce Bell, Manager, BC Care Aide & Community Health Worker Registry
    Lynn Cairns, Chief Officer, Registration, Inquiry, and Discipline, College of Registered Nurses of BC
    Fiona Ramsay
    , Registrar, College of Registered Psychiatric Nurses of BC
    Sara Telfer
    , Deputy Registrar/Director of Regulatory Services, College of Licensed Practical Nurses of BC
    • 06 Apr 2100
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    In a time of limited resources and expanding workloads, we are often tempted to think that the professional discipline process is complete once the final order or settlement agreement is signed. But providing effective oversight of practitioners after they have been disciplined is essential if professional regulation is to produce the desired result - improved licensee performance. How do we establish oversight systems that can provide us with meaningful information about licensee compliance and performance improvement? And how do we ensure that the information we get, whether from internal or external sources, is objective and reliable? This session will explore recent initiatives at both the federal and state levels in the United States and compare them with approaches taken in Australia in an effort to identify potentially useful guidance for promoting objectivity and effectiveness in post-disciplinary oversight mechanisms in all jurisdictions.


    Originally presented: May 15, 2017


    Presenters:

    Jim Anliot, Director of Healthcare Compliance Services, Affiliated Monitors

    Jim O'Dempsey, National Director, Compliance, Australian Health Practitioner Regulation Agency

    • 06 Apr 2100
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    Evidence-based healthcare workforce policy requires sound, empirical data that is specifically designed to answer key questions. Policy decision-makers and researchers need a reliable resource of information on the number, demographics, practice location and other characteristics of licensees who provide healthcare services. Unfortunately, the existing body of research is small, lacks consistent methodologies and definitions, and addresses disjointed topic areas.


    Licensing boards can play a crucial role in surveying licensees through licensure renewal to collect meaningful, standard minimum data sets that are comparable within and across professions, locations, and over time. This webinar brings together a panel of best practices workforce policy research experts to share insights from one state’s initiative to show what agencies can do, to discuss the significance of healthcare workforce data for policy and planning and to provide information on technical assistance on data collection and analysis.


    This webinar is in follow-up to a session by the same title presented at the 2016 Annual Educational Conference in Portland and will provide additional examples of how this licensing board research is leveraged to support policy and planning initiatives, grants, professional pipeline development and more.


    Originally presented: July 19, 2017


    Presenters:

    Elizabeth Carter, Director, Virginia Dept. of Health Professions Healthcare Workforce Data Center
    Jean Moore, Director, Center for Health Workforce Studies
    • 06 Apr 2100
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    Traditionally, scholars believed that occupational licenses, such as medical licensing for doctors, reduced the number of people who could get into the occupation. This limit on the supply of workers was believed to result in increased wages for the workers that made it in. However, it turns out that the opposite is true! Using more than 15 million observations over 30 years of the Current Population Survey, researcher Beth Redbird has found that the licensing process actually increases access, particularly for underrepresented groups (women and racial minorities).


    Even more interesting, occupational entry barriers change the face of an occupation – who gets a job and what they do at work. We might expect serious occupational entry standards, like a bar exam for paralegals or a school requirement for massage therapists, would make it more difficult to enter the occupation, but it actually facilitates entry. Informal barriers, which tend to encourage discrimination and homogeneity, are replaced with formal procedures, which have a greater potential to be color-blind and can be standardized, measured, and publicized. The new “free market” of labor, following the decline of unions, has given way to a new institutional form of closure that has a startling effect on who gets which jobs.


    Originally presented: August 30, 2017


    Presenter:

    Beth Redbird, Assistant Professor, Northwestern University
    • 06 Apr 2100
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    In order for regulators to achieve excellence they must be aware of the legal framework in which they operate, particularly the judge-made legal framework that changes with each important new case that is decided. We will summarize and analyze the most interesting recent cases involving regulatory law, pulling together themes and highlighting differences between various jurisdictions including discipline, registration and human rights issues. Get up to date on the most recent cases of interest to regulators and learn how to apply the principles from those cases to your organization’s practices.


    Originally presented: November 15, 2017


    Presenters:

    Amigo Wade, Virginia Division of Legislative Services

    Bernard LeBlanc, Steinecke Maciura LeBlanc

    Rebecca Durcan, Steinecke Maciura LeBlanc

    • 06 Apr 2100
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    How can regulators influence members’ behavior? This session explores how behavioral sciences are being applied within organizations world-wide. The former lead of the Government of Ontario’s Behavioral Insights Unit will provide an overview of key behavioral science concepts. Governing more than 50,000 professionals, the College of Early Childhood Educators is the only self-regulating body of its kind in North America. A case study will further illustrate how this College has applied a behavioral lens to examine processes, identify opportunities for interventions, and test solutions. Session participants will also explore how to apply these concepts in their organizations.


    Learning Objectives:
    • Understand key behavioral science concepts and how they are being used in organizations around the world
    • Understand the important role of testing, data, and measurement when employing new or innovative approaches
    • Identify common behavioral barriers that can have an unintended negative impact on program outcomes
    • Apply a behavioral lens to their own organization's policies, processes and program using the Behavioral Diagnose and Design Approach
    • Develop an action place to test and measure solutions to behavioral problems

    Originally presented: January 24, 2018


    Presenters:

    Cynthia Abel, Director, Registration & Member Services, College of Early Childhood Educators, Toronto
    Saeed Walji, Deputy Registrar, College of Early Childhood Educators
    • 06 Apr 2100
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    A practitioner has been charged with a criminal offense. It is high profile and it is public. Tactical and public relations decisions will need to be made by the regulator immediately and on an ongoing basis, each critical to the regulator’s public interest role.


    This session will take the audience through a hypothetical scenario in which a practitioner has been charged with a serious criminal offense. Attendees will assume the role of the head of a regulatory body and think about the challenging questions that will face regulators at each step of the process when a practitioner faces criminal charges. As each tactical step is addressed, the panel will discuss the relevant law from across various jurisdictions and how regulators have reacted to similar situations. The differences in approach are both surprising and enlightening.


    Learning Objectives:
    • Learn the imperative action steps when a member has been charged with a criminal offense
    • Identify the relevant considerations for determining whether to proceed with the disciplinary process or wait for the criminal proceedings to be completed and how different jurisdictions around the world have addressed this issue
    • Learn how a criminal proceeding may impact the investigation of the allegations by the regulatory body. For example: Can or should the member be interviewed? What protections is the member likely to invoke, and how do these differ across jurisdictions? Should other witnesses be interviewed? Can the police be summonsed? Can you obtain the prosecution brief?
    • Learn how the disciplinary proceedings may impact the criminal proceedings and vice versa
    • Identify relevant considerations for determining whether to proceed with the disciplinary proceedings when the key evidence was

    Originally presented: February 7, 2018


    Presenters:

    Bernard C. LeBlanc, Partner, Steinecke Maciura LeBlanc
    Robin McKechney, Partner, Steinecke Maciura LeBlanc

    Jan Robinson, Registrar and Chief Executive Officer, College of Veterinarians of Ontario

    • 06 Apr 2100
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    Setting up a consumer/public advisory group may seem daunting, but having a formal channel for engaging with this group can help regulators have a much better understanding about the issues that really matter to consumers and through this become better at what they do. In this webinar, you will find out more about how the College of Registered Nurses of Manitoba, Canada, and the Australian Health Practitioner Regulation Agency (AHPRA) have approached setting up their consumer advisory groups, how they are supporting their groups to work well and what they have learned along the way.


    Originally presented: March 2018


    Presenters:

    Leanne Matthes, College of Registered Nurses of Manitoba
    Anita Rivera, Australian Health Practitioner Regulation Agency


    • 06 Apr 2100
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    The US medical specialty boards have traditionally represented best practice in rigorous recertification design - including components of self-assessment, Quality Improvement and re-examination. Now, due at least in part to significant practitioner pushback, there are no less than 16 current or proposed pilot programs for new kinds of physician specialty recertification. At the same time, other groups have introduced or are piloting recertification processes designed to support continuing competence and/or replace examinations. Come learn about some of these new products/processes and explore the Wild West of optimal recertification design!


    Learning Objectives:
    • Develop a working familiarity with current leading edge recertification programs
    • Learn about innovative ideas, new proposals for recertification components
    • Learn about newly implemented recertification models in a variety of professional settings

    Originally presented: April 2018


    Presenters:

    Grady Barnhill, Senior Assessment Advisor, National Commission on Certification of Physician Assistants
    Christopher Butcher, Principal/CIO, Heuristic Solutions


    • 06 Apr 2100
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    Litigation and enforcement procedures become the "go to" tool for many regulators because they are public and dramatic. But are they effective in advancing a regulator's strategic goals? Many tools, such as public education, industry education, audit and compliance reviews, business regulation, and other regulatory tools are often less expensive to administer and address root causes of regulatory failure. In this seminar, participants will learn a methodology for uncovering root causes to regulatory failure and be inspired to consider means to control those risks using methods other than enforcement.


    Originally presented: May 2018


    Presenter:

    Chilwin Cheng, Managing Partner, Ascendion Law


    • 06 Apr 2100
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    In an era where news headlines often scream that regulators make decisions that are kept from the public, the Royal College of Dental Surgeons of Ontario (RCDSO) has created a transparent risk assessment framework to be used by panels when considering complaints and other College investigations. The framework includes two tools: one used in making decisions about completed investigations and one used in making decisions about interim orders.


    Panels consider factors related to the standard of treatment provided by members, as well as whether members have undertaken any proactive remediation or demonstrated insight. The exercise of using risk assessment tools improves the development of reasons for panels’ decisions, and the incorporation of these reasons into written decisions improves transparency for the parties, all with a focus on patient safety.


    Originally presented: July 2018


    Presenters:

    Dayna Simon, Senior Counsel, Professional Conduct and Regulatory Affairs, Royal College of Dental Surgeons of Ontario

    Lara Gertner, Counsel/Decision Writer, Royal College of Dental Surgeons of Ontario


    • 06 Apr 2100
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    As professional regulators, we’re mandated to protect the public. This singular duty of public protection sets us apart from other organizations, such as voluntary membership associations. But for some of us, there are member interest objectives at play as well, creating a unique combination of regulation and advocacy that can create many shades of gray and lead to confusion and misunderstanding amongst members.


    Engineers and Geoscientists BC is undertaking a three-year engagement strategy to clarify its mandate for members and to hopefully initiate a culture shift that will lay the groundwork for stronger professional regulation in the future. Amidst a changing regulatory landscape, both in BC and across the country, the public and government are demonstrating that they expect more from professional regulators. In this environment, it is more important than ever to clarify our role and to demonstrate our ongoing commitment to serving the people of BC. This webinar will explore the complexities of governance in the dual-mandate model and some strategies for bringing clarity to a topic that can be mired in misinterpretation and historical baggage.


    Originally presented: July 2018


    Presenter:

    Megan Archibald, Director, Communications and Stakeholder Engagement, Engineers and Geoscientists British Columbia


    • 06 Apr 2100
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    Professionals are required to conduct themselves in a manner that is appropriate and consistent with the written and unwritten standards of their profession. Professionalism can be demonstrated in the way a professional executes both their clinical skills and their soft skills. Soft skills, which include behaviours that relate to communication, ethical conduct and leadership, are recognized to have an impact on how the patient/client perceives the professional, as evidenced for example, in patient satisfaction surveys. It is increasingly evident that soft skills (or gaps in these skills) are related to patient complaints and subsequent disciplinary actions by regulators.


    The College of Registered Psychotherapists of Ontario (CRPO) recognizes that psychotherapists rely on soft skills to establish and manage effective therapeutic relationships. Indeed, a defining competency of the psychotherapy profession – safe and effective use of self – relies on highly developed soft skills in order that the competency can be performed consistently even in challenging conditions.


    We will share a continuing competence assessment methodology that highly emphasizes soft skills, explaining how this transfers to interview-based, written, and case-based examinations.


    Learning Objectives
    1. Recognize the value of assessing soft skills in continuing competence.
    2. Explore a step-by-step process for creating soft skills assessment tools that provide members/candidates with formative feedback.

    3. Apply this methodology to a case-study conducted by CPRO.


    Originally presented: October 2018


    Presenters:

    Lene Marttinen , Manager, Quality Assurance, College of Registered Psychotherapists of Ontario

    Leanne Worsfold, Director, Quality Programs and Test Development, iComp Consulting Inc.


    • 06 Apr 2100
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    Receiving a complaint about their practice can be a stressful and worrying time for doctors, even more so when that complaint progresses to a full fitness to practice investigation. As part of its wider work to address issues around doctors’ wellbeing and stress, The General Medical Council (GMC) in the UK has made a range of changes to improve how it handles complaints and reduce the impact investigations can have on doctors.


    The improvements follow the GMC commissioning independent research into cases where doctors had died from suicide while subject to investigation over an eight year period. It later worked with a leading psychiatrist to carry out a detailed review of its investigation process from the point of view of the mental health of those involved. This led to a fundamental re-engineering of how it investigates doctors with a focus on ensuring investigations are only carried out where necessary, increasing the sensitivity of the process, and increasing support for those involved.


    In this webinar you will hear more background to this work and research, what changes have been introduced, and how the GMC hopes the reforms will help doctors.


    Originally presented: October 2018


    Presenter:

    Anna Rowland, Assistant Director of Policy, Business Transformation and Safeguarding, General Medical Council


    • 06 Apr 2100
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    Journey with us down a difficult path as we examine an actual scenario where an appointed board member crossed professional and ethical boundaries bringing governance to its breaking point. Explore how to delicately approach the board member’s behavior and acquire some tools for analyzing what went wrong and then how to move forward to repair the damage that occurred with the licensees, board staff and the other board members due to one member’s personal vendetta.


    Originally presented: November 2018


    Presenter:

    Melanie deLeon, Executive Director, Washington Medical Commission


    • 06 Apr 2100
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    A number of states are currently considering or have recently passed legislation or executive orders related to occupational licensing reform to ease requirements for certain occupations or certain groups including IJ’s inverted pyramid of least restrictive forms of regulation. In this webinar, Lee McGrath, Senior Legislative Counsel for the Institute for Justice, will discuss IJ’s model Occupational Licensing Review Act and its sunrise review, sunset review, petition for review of criminal records, and antitrust and active supervision of occupational boards. David Cotter, Director of Policy and Legislative Affairs for the Department of Legislative Services for the Virginia Department of Criminal Justice Services, will share insight on a pilot program in Virginia aimed at reducing regulations by 25% in three years.


    Originally presented: November 2018


    Presenters:

    Lee McGrath, Senior Legislative Counsel for the Institute for Justice

    David Cotter, Director of Policy and Legislative Affairs, Department of Legislative Services, Virginia Department of Criminal Justice Services


    • 06 Apr 2100
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    This webinar aims to facilitate a dynamic forum for the discussion of ethics, and both their practical and philosophical application in modern pharmacy practice. It will engage the participants with ethical scenarios and discussions on a range of ethical issues that pharmacists potentially face during their career. The session will also examine the recent development of a new Code of Ethics for Irish pharmacists, focusing on how it was developed, methods used, challenges encountered and how these were overcome. The webinar is presented by members of The Pharmaceutical Society of Ireland who were involved with the development of the new Code and is suitable for anyone involved in researching or planning to develop or revise a Code of Conduct or Ethics for any medical profession.


    Originally presented: February 2019


    Presenters:

    Conor O'Leary, Head of Pharmacy Practice Development Department, PSI – The Pharmacy Regulator of Ireland

    Róisín Cunniffe, Senior Pharmacist Advisor, PSI – The Pharmacy Regulator of Ireland


    • 06 Apr 2100
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    Regulation, whether self- or legislatively imposed, contains specific requirements and processes to ensure public protection. What happens when those requirements and processes come under increased scrutiny from outside entities? How does a regulator manage to do the job they've been assigned, but also to meet the "needs" of public perception? Can regulators do both at the same time?


    View a full recording of the event held in Charleston, South Carolina on January 9, 2019 and hear from regulatory experts about the impact of public perception on regulatory bodies and ways in which regulators can think proactively to meet increased levels of scrutiny from members, legislators, and the public in general. From this presentation, you will have a plan you can use within your organization to meet these challenges head on. This on-demand recording includes a presentation/training by a marketing professional familiar with regulatory organizations, as well as real-life examples from regulators in the United States, Canada, and Ireland.


    View the full agenda for the event held here.


    Upon receipt of payment, you will receive an email with a link to the online recordings and handouts.  These links can be shared with other staff within your organization.


    Click here to see a sample of the recording


    • 06 Apr 2100
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    Registration is closed


    CLEAR's 40th Annual 2020 conference was offered virtually - allowing increased participation from regulators worldwide, as we respond to the realities of the COVID-19 pandemic.  Conference content is developed by and for members of the regulatory community, with one aim: to promote regulatory excellence. The virtual conference delivered content in all four of our usual areas of focus:


    Compliance and Discipline

    Testing and Examinations

    Entry to Practice and Beyond

    Administration, Legislation and Policy


    View all recordings of the virtual event held in September 2020.


    CLEAR members will have access to all recordings as a member benefit at no charge.  Non-CLEAR members can access all recordings at a cost of $350.00.  Access to recordings will be available until May 28, 2021. 


    For more information or any questions, please contact Glenn Blind at gblind@clearhq.org

    • 06 Apr 2100
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    Good data is critical to support policy development, best practices, performance assessments, accountability, and decision making. Paul Craven, Superintendent of Professional Governance, will share his experience working with five regulatory bodies in British Columbia as they transition to the new Professional Governance Act (PGA). The presentation will cover examples of policy areas under development, identified data gaps, and expectations and authority for data collection. Standards of Good Regulation will also be discussed, including types of data to be tracked for each standard to support performance assessments and accountability.


    Originally presented: November 2020


    Presenter:

    Paul Craven, Superintendent of Professional Governance


    • 06 Apr 2100
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    This webinar will focus on the use of data to make program and outcome changes. 


    Looking for a Better Data Plan?
    Superintendent of Real Estate Micheal Noseworthy will discuss how his office uses the data they have, as well as the data they don’t have, and the data they wish they had in their regulatory and oversight work. The possibilities of how data could be used in the future and what that means for both regulator and the regulated will be discussed.


    Data-Driven Process Change

    Director, Registration, Gillian Pichler will discuss how setting process goals based on empirical evidence and creating new data structures to support measurement of performance against these goals has transformed and expedited Engineers and Geoscientists BC’s assessment processes, while maintaining its standards for entry to licensure.


    Originally presented: January 2021


    Presenters:

    Gillian Pichler, Director, Registration, Engineers and Geoscientists British Columbia

    Micheal Noseworthy, Superintendent of Real Estate, British Columbia Office of the Superintendent of Real Estate


    • 06 Apr 2100
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    On July 9, 2020, Michigan Governor Gretchen Whitmer issued Executive Directive 2020-7, which requires the Department of Licensing and Regulatory Affairs to promulgate administrative rules requiring all health care professionals to receive training on implicit bias and the way it affects the delivery of health care services. The rules are intended to establish implicit bias training standards as part of the knowledge and skills necessary for licensure, registration, and renewal of licenses and registrations of health professionals in Michigan. This webinar will provide an update on this initiative including stakeholder outreach efforts, content of the proposed rules, and remaining procedural steps prior to implementation.


    Originally presented: February 2021


    Presenter:

    Marlon Brown, Director, Policy & Legislative Affairs, Michigan Department of Licensing and Regulatory Affairs


    • 06 Apr 2100
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    This presentation will provide a new methodology, a new metric, that can be useful for determining the thresholds to be followed in human service settings to prevent the spread of the COVID19 infection. This new metric, “Contact Hours,” takes into account the number of clients in a setting, the number of staff, the exposure time, and the available space. Contact hours are more effective than just using group size in determining the appropriate thresholds. It has the potential to provide the empirical base we have been lacking in our public policies related to COVID19 and for future pandemics.


    Originally presented: February 2021


    Presenter:

    Richard Fiene, Senior Research Psychologist, The Pennsylvania State University
    • 06 Apr 2100
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    The Nursing and Midwifery Council (NMC) is the regulatory body for all nurses, midwives and nursing associates in the UK. We maintain a register of people who meet our requirements for registration, set and promote standards for education and lifelong learning and investigate serious concerns that are referred to us and, if needed, take action.


    As an organisation, we recognise that being the subject of a referral to the regulator can be a distressing experience, as the process of investigation can take some time and, in a small number of cases, can result in removal of their registration to practice. It can be especially difficult for those who don’t have a strong support network. To try to bridge that gap, we set up a telephone support service, the Careline, for those individuals who are under investigation. The Careline was launched in October 2019. As well as a telephone support line that is available 24 hours a day, 365 days a year, we also offer an online chat facility, access to online resources and access to structured counselling sessions when required. This presentation will summarize why such a service was required, the process for investigating fitness to practise concerns, and the implementation of the Careline, as well as how we feel the service has worked over the past 18 months.


    Originally presented: April 2021


    Presenters:

    Anthony Robinson, Assistant Director, Professional Regulation, UK Nursing and Midwifery Council
    Daniel Regan, Policy Manager, UK Nursing and Midwifery Council
    • 06 Apr 2100
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    The Health and Care Professions Council (HCPC) is a United Kingdom-wide multi-professional regulator, regulating 15 different professions. We will explore what we have learned about our impact on the professionals we regulate and our move to a more upstream, preventative approach to regulation. With a focus on supporting registrant health and wellbeing, we will explore some of the challenges faced during the COVID-19 pandemic, some of the health and wellbeing resources developed for health and care professionals and our own Health and Wellbeing Strategy.


    Originally presented: May 2021


    Presenter:

    Kellie Green, Professionalism and Upstream Regulation Lead, The Health and Care Professions Council, UK
    • 06 Apr 2100
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