On-Demand Presentations

On-Demand presentations - Register and receive an e-mail with a link for immediate access to the presentation.  The presentation plays back on your computer and the audio plays through your speakers.  Access to the online recording is available for one year after date of purchase.

Webinar and Session Recordings

    • 06 Apr 2100
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    Professional regulation generally begins with a very noble intent - introduction of a framework to protect the public. All too often, those involved in creating the actual regulations may not have the same noble intent or motives that were initially voiced by those who sought its creation. The public interest gets balanced with political perspectives, mixed with labour economics and influenced by biased professionals. The result can be a compromise intended to satisfy a broad range of interests. Unfortunately, these compromises result in by-products and unintended consequences that economists and others regard as adverse. These include higher costs to consumers, higher unemployment, protectionist attitudes within professions, etc. This webinar will examine regulation from the perspective of risk management and suggest that such impacts, while unintended, are unavoidable. While regulation can never eliminate risk, does the resultant risk reduction make the unintended adverse impacts tolerable? How does the regulator deal with the criticisms arising from these by-products?



    Presenter:

    Bruce G. Matthews, Deputy Registrar, Regulatory Compliance, Real Estate Council of Ontario
    • 06 Apr 2100
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    Excellence in the education and training of future experts is crucial to the success of all professions. Extensive efforts have therefore been made to explore expertise, with the aim of translating understanding of expert performance into more effective expert development. In the expertise literature, over the last half-century, the accrual and organization of an extensive knowledge base has become widely recognized by educators and researchers as the foundation for expertise and expert performance. As our understanding of expertise has expanded to include previously unexplored facets of expert performance, the particular role of knowledge in expert development and practice is being increasingly revisited. In particular, the ability of practitioners to not only apply their repertoire of knowledge to problems they face, but to also deal with novel, emergent or unexpected problems of practice effectively and use these experiences as the basis for a process of continual learning, is not adequately accounted for by models of expertise that conceptualize problem solving as the application of an acquired database of knowledge. This presentation will explore the different ways knowledge is conceptualized in models of expert development and practice and discuss implications for continuing competence.



    Presenter:

    Dr. Maria Mylopoulos' research program explores the development and maintenance of adaptive expertise, with a particular focus on how health professionals deal with uncertainty and novelty in their daily problem solving. The aim of her research is to evolve understanding of processes that underpin adaptive expertise as it occurs in real-world contexts using theoretical frameworks of clinical reasoning, knowledge building and distributed cognition. The ultimate goal of her research is to translate this understanding to educational design that promotes the development of adaptive expertise.
    • 06 Apr 2100
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    The US Supreme Court held on February 25 that the North Carolina State Board of Dental Examiners is subject to the Federal Trade Commission's jurisdiction because the board is not "actively supervised" by the state. The FTC had taken administrative action against the board over "cease and desist" letters the board had sent regarding the unlicensed provision of teeth whitening services, a service the board believed to be within the definition of the practice of dentistry.


    This webinar will present information about North Carolina’s regulatory model, background of the case and some lessons learned. Panelists will also discuss implications of the case from a central agency perspective. Discussion will also focus on the legislative perspective, covering enabling statutes, delegation of authority and what the “active supervision” component of the decision means.



    Presenters:

    James A. Wilson, attorney at law, Durham, North Carolina
    Amigo Wade
    , senior attorney, Virginia Division of Legislative Services
    Jon Pellett, managing attorney, medical investigation defense unit, The Doctors Company
    • 06 Apr 2100
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    This webinar discusses the approaches taken by two regulators in two countries to assess their own performance, against the Professional Standards Authority's Standards of Good Regulation (UK). The first approach outlines how a new regulatory organisation has applied these standards in a self-reflective manner. The second approach describes the results of a more formal performance review of a well established regulatory agency. The format is a three-person presentation by the Professional Standards Authority, the Ontario College of Early Childhood Educators, and the Nursing Council of New Zealand.

    Learning objectives are as follows:

    *To understand the standards of good regulation

    *To learn how they can be applied in two different ways to help regulators assess their own performance.



    Presenters:

    Christine Braithwaite, director of standards and policy, Professional Standards Authority for Health and Social Care
    Sue Corke
    , registrar and ceo, College of Early Childhood Educators

    Carolyn Reed, ceo and registrar, Nursing Council of New Zealand
    • 06 Apr 2100
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    This webinar will provide an introduction to a relatively little-known, but very powerful, litigation tool that can be used in a program’s fight against test piracy, known as an ex parte seizure order. This legal procedure, in the right circumstances, allows a testing program to conduct an unannounced raid of an alleged pirate’s premises. As a companion step to the filing of a copyright infringement lawsuit, an unannounced raid offers the opportunity to seize evidence without warning, before that evidence can be hidden or destroyed. During this webinar, attendees will learn about the legal basis for ex parte seizures, the standard for obtaining permission to conduct a seizure, and the pros and cons of this approach. This webinar is a prequel to a companion session, Lessons Learned from Pirate Raids: Case Studies Exploring the Use of Ex Parte Seizures to Combat Exam Piracy, presented at the CLEAR conference in Boston. During the conference session, several testing programs will share their own experiences and lessons learned after conducting unannounced raids upon suspected test pirates.




    Presenter:

    Jennifer Semko, partner, Baker & McKenzie LLP
    • 06 Apr 2100
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    This webinar will provide an introduction to Lean principles.  What is Lean? The main idea of Lean is to maximize value while minimizing waste. The principles of Lean encourage organizations to identify the value to the consumer, identify all the steps in the process, and create an optimal flow that removes wasted steps.


    This webinar is a prequel to a companion session, Applying Kaizen Principles to the Complaint Review Process. That webinar presents the results of applying Lean principles to the complaint review process to help assess what adds value to the investigation.



    Presenters:

    Barbara Damchik-Dykes, discipline coordinator, Minnesota Board of Nursing

    Rene Cronquist, director of practice and policy, Minnesota Board of Nursing

    • 06 Apr 2100
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    Why do some registrants appear resilient in the face of challenging conditions while others experience negative effects, increasing the risk of making poor professional judgments and compromising client safety? This webinar will recap the study methodology of international research into the factors that contribute to resilience and protect against burnout in regulated social workers in six countries.


    This webinar is a prequel to a companion session, Resilient Registrants - Evidence Based Advice to Regulators. That webinar will give the final results of the research and a report on a forum discussing how the results could potentially impact on future ways to regulate professions.  The recording is available for purchase at the above link.



    Presenters:

    Ginny Hanrahan, ceo, Health and Social Care Professionals Council Ireland, CORU
    Jenny Bulbulia, council member, Health and Social Care Professionals Council Ireland, CORU
    • 06 Apr 2100
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    Regulatory agencies are often faced with increasing caseloads but no additional resources with which to resolve their investigations. Charged with public protection, the Minnesota Board of Nursing held a Kaizen event, in an effort to reduce the length of time to resolve complaints. The Board’s goal was to decrease case resolution time by examining what added value to our investigations. This session presents the results and details the processes of a Kaizen event in a governmental regulatory agency.


    Learning Objectives:


    • Learn about Lean principles and Kaizen applied to the regulatory process


    • Assess what adds value to your investigation


    • Determine if a Kaizen event could benefit your agency’s processes



    Presenters:

    Barbara Damchik-Dykes, discipline coordinator, Minnesota Board of Nursing

    Rene Cronquist, director of practice and policy, Minnesota Board of Nursing


    A background webinar recording, Introduction to Lean Principles, is also available.

    • 06 Apr 2100
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    What makes a registrant resilient? Is resilience a factor that regulators should consider or promote? During the last two CLEAR educational conferences, CORU, regulator for health and social care professions in Ireland, explored these issues. This webinar will give results of the research undertaken in Trinity College, Dublin University, Ireland from over 830 social workers across 6 countries as to the factors that allow some registrants to not only survive but thrive notwithstanding the demanding work they do. An international survey of regulators as to their understanding of resilience within the professions they regulate will also be presented. This evidence base will allow us to address together the role of the regulator in fostering resilience, if any.


    You may also be interested in purchasing the recording of the background webinar on this topic.  Click here to purchase (requires a separate registration for immediate access to that recording).



    Presenters:

    Ginny Hanrahan, ceo, Health and Social Care Professionals Council Ireland, CORU
    Jenny Bulbulia, council member, Health and Social Care Professionals Council Ireland, CORU
    • 06 Apr 2100
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    In order for regulators to achieve excellence they must be aware of the legal framework in which they operate particularly the judge-made legal framework which changes with each important new case that is decided. We will summarize and analyze the most interesting recent Canadian and American cases in regulatory law, pulling together themes and highlighting differences between our two countries including discipline, registration and human rights issues. We will also give the audience tips for managing and applying those decisions in the regulatory setting. 


    Learning Objective:
    • Get up to date on the most recent cases of interest to regulators and learn how to apply the principles from those cases to your organization's practices.

    Presenters:

    Amigo Wade, senior attorney, Virginia Division of Legislative Services
    Bernard LeBlanc
    , partner, Steinecke Maciura LeBlanc

    Julie Maciura
    , partner, Steinecke Maciura LeBlanc
    • 06 Apr 2100
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    Continuing competence is critical to workforce regulation, but most systems are based on inputs, not outcomes. This framework is different. As the regulator for social work, the Northern Ireland Social Care Council has developed a CPD Framework that recognizes professional learning and development, gives credit for outcomes and provides a range of professional awards at Masters level. Most importantly the Framework is delivered as a low cost partnership model with employers and educators. It is accessed via the online registration system. “Professional in Practice” is the latest development in a 25 year history of post qualifying social work education in NI, with lessons for other professions.


    Learning Objectives:
    • Knowledge of the challenges and opportunities of maintaining and developing competence as a part of workforce regulation
    • Understanding of a model for providing recognition for reflective learning and development against professional standards
    • Understanding of the strengths of partnership and collaboration as a basis for workforce regulation
    • Exploration of a CPD Framework for Social Work

    Presenters:

    Marian O'Rourke, Head of Workforce Development, Northern Ireland Social Care Council
    Patricia Higgins
    , Director of Regulation and Standards, Northern Ireland Social Care Council
    • 06 Apr 2100
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    In the spring of 2013, the College and Association of Registered Nurses of Alberta began development of a computer-based tool built on a gamification platform to educate and assess knowledge of jurisprudence for Registered Nurses in Alberta. Gamification was chosen to promote engagement of RNs in the acquisition of jurisprudence knowledge. Since one key purpose of the tool was the demonstration of competence in jurisprudence, the selection of this format presented specific challenges for engineering psychometric defensibility. This session showcases the tool in action.


    Presenter:

    Cathy Giblin, registrar/director, registration services, College and Association of Registered Nurses of Alberta
    • 06 Apr 2100
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    The program will present an overview on the issue of Domestic Minor Sex Trafficking (DMST) and Labor Trafficking and U.S. efforts to combat it. The program will provide an accurate and current awareness for non-sworn professionals to the risks and remedies in confronting these issues. Focus will include identifying situations where regulatory investigators may observe incidents of human trafficking encountered during the execution of their regularly assigned duties and instruction on how to properly report them.

    Presenter

    Michael Ferjak is a senior criminal investigator in the Iowa Department of Justice’s Office of the Attorney General. 
    • 06 Apr 2100
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    States are beginning to consider enacting new laws, policies, rules and procedures to bring their professional and occupational licensing boards into compliance with the U.S. Supreme Court’s holdings in North Carolina State Board of Dental Examiners v. Federal Trade Commission if they want to retain immunity from anti-trust actions. There are two routes to retaining this immunity. First, they could change the composition of their boards so they no longer are controlled by a majority of “active market participants.” Second, they could provide for active supervision of board decisions or actions that have anti-trust implications. Various possible approaches for achieving one or both of these ends are explored during two 90-minute webinars offered by CLEAR and the Citizen Advocacy Center (CAC).


    In part 1, the Supreme Court decision will be explained, and the speakers will explore three ways states might change licensing board composition so that the board is not controlled by active market participants. Speakers are Steven John Fellman, GKG Law, P.C. and David Swankin, President/CEO, Citizen Advocacy Center (CAC).


    In part 2, speakers will discuss four ways states could create or empower a supervisory authority with the ability to meet the four standards set forth by the Supreme Court: (1) The supervisor must have the power to reverse or modify a proposed board action; (2) The “mere potential” for supervision is not an adequate substitute for active supervision; (3) When a state supervisor reviews a decision/action of a licensing board, he/she must review the substance of the decision, not just the procedures followed to reach that decision/action; and (4) The state supervisor must not him/herself be an active market participant. Speakers are Jared Haines, Assistant Solicitor General, Oklahoma and Brian Tobias, Senior Policy Analyst, Office of Policy, Research and Regulatory Reform, Colorado Department of Regulatory Agencies.

    • 06 Apr 2100
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    Public Members: Qualifications for Appointment and Role Definition are explored during two webinars offered by CLEAR and the Citizen Advocacy Center (CAC).


    Part 1 addresses qualifications for appointment and status once appointed.  It covers: (1) deficiencies in the current system used by licensing boards and certification/accreditation organizations which defines public members by what they cannot be; (2) proposed improvements and suggestions for making them happen;  (3) eliminating restrictions on full participation by pubic members (e.g. voting privileges, holding office); and (4) beyond tokenism, is one public member enough? Speakers are David Swankin, President and CEO, Citizen Advocacy Center and Ronne Hines, Deputy Division Director of Healthcare, Colorado Division of Professions and Occupations, Department of Regulatory Agencies.


    Part 2 addresses (1) public member role definition and job description, including staying in touch with communities; (2) training needs, both initial and ongoing; (3) evaluating public member performance—who evaluates, and to what standards?; and (4) creating opportunities to interact with other public members. Speakers are Rebecca LeBuhn, Board Chair, Citizen Advocacy Center and Micah Matthews, Deputy Executive Director, Washington State Medical Commission.

    • 06 Apr 2100
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    The law related to privacy and cyber risk continues to evolve. Find out about the latest developments in privacy torts and class actions as well as regulatory responses to address these concerns. The widespread use of social media, electronic communications and recording devices poses new areas of concern for health facilities, health professionals and their regulators. New changes to Ontario's health privacy laws will require mandatory reporting of privacy breaches to a regulated health professional's governing body. Will you be ready for these changes?

    Presenter:

    Kathryn Frelick, Partner and Health Industry Group Lead, Miller Thomson LLP
    • 06 Apr 2100
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    This session will examine how risk management concepts apply in particular to professional and occupational regulators. Applying concepts of risk management to individual policy decisions can ensure meaningful debate about implications of decisions and enhance quality of decision-making. Building on the experience of one risk officer, the session will also examine risk from the unique perspective of the public who is being protected by the regulator. This is a background webinar to a companion session, Risk Management for Regulators - Why, What and How?, to be presented at the CLEAR conference in Portland.

    Presenters:

    Deanna Williams, risk officer, Retirement Homes Regulatory Authority and president, Dundee Consulting Group Ltd.

    Rebecca Durcan, partner, Steinecke Maciura LeBlanc

    • 06 Apr 2100
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    The webinar will provide an overview of how Consumer Protection BC became an early adopter of Online Dispute Resolution. Many factors influenced the shift in ODR from being used as an alternative to small claims court to being used as an informal complaint resolution tool for a regulated industry. We will explore how Consumer Protection BC defined the right circumstances and audience to successfully pilot the program within a regulatory environment. This is a background webinar to a companion session, Innovations in Complaint Resolution: Using Online Dispute Resolution as an Early Resolution Tool, to be presented at the CLEAR conference in Portland.


    Presenter:

    Joan Harmsworth, manager, Business Solutions, Consumer Protection BC
    • 06 Apr 2100
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    Some recent high profile cases have put the spotlight on regulators and their investigators. A quality investigation can be the cornerstone of a successful prosecution. This session will explore influential regulatory cases where investigative errors, oversights or misjudgments have created challenges for regulators and prosecutors. The presenters will bring forward the issues and opportunities for learning from a couple of these cases, with a view to expanding on those and others at their presentation at the Annual CLEAR Conference. The objective is to discuss strategies on how to conduct investigations that provide the right information the right way. Attendees will gain practical strategies and best practices to improve their investigations and the likelihood of a successful prosecution. This is a background webinar to a companion session, Epic Outcomes: Improving Your Investigations by Learning from History, to be presented at the CLEAR conference in Portland.

    Presenters:

    Dean Benard, president, Benard + Associates Inc.
    Marc Spector, director of professional regulation, College of Early Childhood Educators of Ontario
    • 06 Apr 2100
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    Traditionally, professional education and certification programs have emphasized the development and assessment of knowledge and skills, which rely largely on cognitive abilities to learn, apply information, and solve problems. In recent years, increasing attention has been given to the importance of noncognitive competencies, or soft skills, needed to succeed in the workplace for all occupations. Educators and employers have recognized gaps in workforce readiness among graduating students with respect to soft skills, such as resilience and collaboration (NRC, 2012). Medical and nursing schools are emphasizing soft skill training and assessment in exercises and exams, and soft skill training and assessment are becoming increasingly popular in the commercial marketplace. The webinar will cover some of the fundamentals on soft skills and underlying models of personality assessment, and some of the research that underscores the importance of soft skills in the workplace. This is a background webinar to a companion session, Soft Skills: A New Frontier for Professional Credentialing?, to be presented at the CLEAR conference in Portland, which will go into more detail about soft skill assessment, drawing on case studies and global testing research.

    Presenters:

    Jerry Gorham, vice president, Research and Development, Ascend Learning
    John Weiner, chief science officer, PSI Services, LLC
    • 06 Apr 2100
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    This session focuses on significant federal and provincial legislative changes to the regulation of medical aid in death. The speaker starts with the Supreme Court of Canada decision that has caused a change in the law and explains the new regimes from the perspective of a healthcare provider. In addition, the speaker will comment on the criminal law, employment law, and risk management implications of the new regulatory landscape.

    Presenter:

    Gerald Chipeur, partner, Miller Thomson LLP
    • 06 Apr 2100
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    Board members, administrators, investigators and others involved with the regulatory process have few opportunities to assess the impact of their work on the broader regulatory community. Panelists will take a look at ten recent court decisions addressing a variety of regulatory issues. Building on the lessons learned from the past year, they will look into the regulator’s crystal ball and predict emerging trends. Panelists will comment on the current hot topics that may present challenges to the regulatory community and strategies for meeting these challenges moving forward.

    Presenters:

    Rebecca Durcan, Partner, Steinecke Maciura LeBlanc
    Bernard LeBlanc, Partner, Steinecke Maciura LeBlanc
    Amigo Wade, Senior Attorney, Virginia Division of Legislative Services
    • 06 Apr 2100
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    The Professional Standards Authority for Health and Social Care promotes the health, safety and well-being of patients, service users and the public by raising standards of regulation and registration of people working in health and care. They are an independent body, accountable to the UK Parliament.


    In Regulation rethought the Authority sets out its proposals for a transformation of the regulation of health and care professionals, suggesting how the ideas in its earlier paper Rethinking regulation could be put into practice. The proposals are primarily focused on public protection and professional responsibility. They are intended to create clarity for patients and allow greater flexibility of approach for regulators, employers, policy makers and others shaping the workforce. They include:
    • Agreement on a common purpose for all regulators in the sector
    • Establishment of a single assurance body holding a shared, public-facing register
    • Adoption of a statement of professional practice – a set of common professional standards applying to all
    • Establishment of a licensing regime for statutorily registered professions
    • Adoption of an inquisatorial approach to fitness to practise, and shared investigation, prosecution and adjudication functions
    • Further development of co-operative working, using data and insight to prevent harm
    • The introduction of accountability for cost-effective working
    • A review of arrangements for quality assurance of undergraduate higher education
    • Adoption of the methodology set out in Right-touch assurance: a methodology for assessing and assuring occupational risk of harm.

    Presenter:

    Douglas Bilton, Assistant Director of Standards and Policy, Professional Standards Authority
    • 06 Apr 2100
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    Where should regulators draw the line and what factors should they consider in the course of governing a registrant for off-duty conduct? Can a registrant ever take his or her professional hat off? With increasing scrutiny on self-regulation and public accountability, it is important for regulators to manage off-duty conduct in a way that maintains the public’s trust and confidence. Regulators will be presented with case law and standards to demonstrate what to avoid and what to emulate. The audience will be engaged with questions that illustrate examples of questionable off-duty conduct and how such conduct should be governed. Speakers will consider what it means for a conduct to “bring a profession into disrepute” and present cross-comparison analysis of various standards that apply in multiple professions.

    Presenters:

    Esther Jeon, Legal Counsel, Real Estate Council of BC
    Robin K. McKechney, Partner, Steinecke Maciura LeBlanc
    • 06 Apr 2100
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    The movement to lower professional standards for physicians and other health care providers continues to grow. Bills have been introduced in some state legislatures undermining Maintenance of Certification requirements, and in some states, laws have already been enacted. At CLEAR’s 2016 Annual Educational Conference in Portland, Oregon, speakers representing citizen groups and professional organizations spoke about these legislative impacts and announced the creation of a Right to Safe Care Coalition whose mission is to educate stakeholders about the importance of rigorous lifelong learning programs now in place or under consideration by health licensing boards and national certification entities, as well as hospitals and other health delivery systems. At this webinar, three speakers will bring listeners up to date on these legislative initiatives and on the work of the Right to Safe Care Coalition.

    Presenters:

    Carol Clothier, Vice President, State Health Policy and Public Affairs, American Board of Medical Specialties
    William Ellis, Executive Director, Board of Pharmacy Specialties
    David Swankin, President and CEO, Citizen Advocacy Center
    • 06 Apr 2100
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    In an age of communication overload, regulators must find new ways to engage and inform the public about who we are and what we do. What are the best ways to reach people? What messages will get through? How do you measure results? In 2013, the Ontario College of Teachers embarked on a comprehensive public awareness initiative, including bilingual print, radio and online campaigns, to educate the public about its role. The College of Physicians and Surgeons of Ontario also pursued an ambitious social media campaign to educate new audiences and engage key influencers in the health care field. Join us to learn how these organizations successfully raised the bar for public awareness, using tangible and measurable results to communicate effectively with the broader community.

    Presenters:

    Jill Hefley, Associate Director, Communications, College of Physicians & Surgeons of Ontario
    Richard Lewko, Director of Corporate and Council Services, Ontario College of Teachers

    Michael Salvatori, Chief Executive Officer and Registrar, Ontario College of Teachers

    • 06 Apr 2100
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