Click on a session title to download the PowerPoint handouts

9:00 – 9:10    Welcome / Introductions / Opening Remarks

9:10 – 10:30  Presentation Session 1

•          Rebecca Durcan, Partner, Steinecke Maciura LeBlanc

o        Leading Practices in Complaint Handling

§         Complaint investigation planning

§         Case management and tracking

§         Alternative dispute resolution

•          Dean Benard, President, Benard + Associates

o        Investigating Unlicensed Practitioners

§         Proactive and reactive methods / approaches

§         Investigation and evidence issues

§         Prosecution in the public courts - unique challenges

•          Bonni Ellis, Partner, Ellis Smith LLP

o        Discipline Hearing Issues

§         Case / witness preparation

§         The hearing process (notice, disclosure, pre-hearing, hearing)

§         Selection and training of panel members

•          Bruce G. Matthews, Deputy Registrar, Real Estate Council of Ontario

o        Publicity, Penalties and Publication

§         Objectives and principles

§         Aggravating and mitigating factors

§         Public notice / public disclosure

1:15 – 2:00 Workshop 1
               •         Interview techniques

•         Mock discipline hearing

3:00 – 3:10 Concluding Remarks / Wrap-up