Click on a session title to download the PowerPoint handouts
9:00 – 9:10 Welcome / Introductions / Opening Remarks
9:10 – 10:30 Presentation Session 1
• Rebecca Durcan, Partner, Steinecke Maciura LeBlanc
o Leading Practices in Complaint Handling
§ Complaint investigation planning
§ Case management and tracking
§ Alternative dispute resolution
• Dean Benard, President, Benard + Associates
o Investigating Unlicensed Practitioners
§ Proactive and reactive methods / approaches
§ Investigation and evidence issues
§ Prosecution in the public courts - unique challenges
10:50 – 12:10 Presentation Session 2• Bonni Ellis, Partner, Ellis Smith LLP
§ Case / witness preparation
§ The hearing process (notice, disclosure, pre-hearing, hearing)
§ Selection and training of panel members
• Bruce G. Matthews, Deputy Registrar, Real Estate Council of Ontario
o Publicity, Penalties and Publication
§ Objectives and principles
§ Aggravating and mitigating factors
§ Public notice / public disclosure
1:15 – 2:00 Workshop 1
• Interview techniques
• Mock discipline hearing
3:00 – 3:10 Concluding Remarks / Wrap-up