Best Practices for Disciplinary Processes

  • 06 Apr 2100
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The West Virginia State Board of Examiners for Licensed Practical Nurses has devised a brochure for both the licensee and the complainant.The brochure devised for the licensee describes the process of investigating the complaint and the Board’s expectations along with an idea of actions that will occur during the process. The licensee is more cooperative if they know what to expect during the process. 

Communication: Communication is the most important aspect of investigating any complaint.  Communication with the licensee is imperative to resolve the issue in a timely manner.

Empowerment of the public: Any professional regulatory board must inform the public of their right to report wrong doings of a healthcare professional. The regulatory Board notifies the public of the reporting process and explains the possible outcomes.  The brochure developed by the WV LPN Board provides the public explanation of the disciplinary process.

Decreasing Hearings: Communication among those involved in the disciplinary process has almost completely eliminated the need for hearings at the WV LPN Board.  Those being investigated are informed of the possible outcomes and explain the implications of each outcome.  The communication and explanation with the nurse helps decrease the need for hearings.

Presenters:

Lanette Anderson
, Executive Director, West Virginia State Board of Examiners for Licensed Practical Nurses

Michelle Winters, Associate Executive Director, West Virginia State Board of Examiners for Licensed Practical Nurses
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