Toronto, Ontario | June 7, 2012
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9:00 - 9:15 am
Welcome / Introductions / Opening Remarks
9:15 - 9:50 am
Doing the Right Things
Bruce Matthews, Deputy Registrar, Regulatory Compliance, Real Estate Council of Ontario
- Roles and responsibilities of the regulator
- The focus on public interest protection
- Professional regulation as risk management
- Correlation between public confidence and efficacy of public protection
- Understanding / managing consumer and public expectations
- What does the public care about?
- Accessibility - How does the public come to know about the regulator?
9:50 – 10:30 am
Doing Things Right
Jan Robinson, Registrar, College of Veterinarians of Ontario
- Making choices about how to regulate
- Accountability, leadership, integrity, fairness, transparency
- The relationship amongst governance, culture, excellence and relevance
- Is self-regulation an obstacle to public confidence?
- Can public confidence be measured?
10:30 – 10:45 am Coffee break and networking
10:45 – 11:25 am
Claudia Newman, Principal, NCA Associates
- Trust in the practitioner vs. trust in the regulator
- Defining trust and its implications for professional regulation
- Exploring trust as a complex and multifaceted concept
- How can trust be built and fostered
- The implications of losing trust
11:25 am – 12:00 noon
Sherri Haigh, Communications Manager, Real Estate Council of Ontario
- The role of the media in regulatory success and disaster
- The challenges of communicating in the regulatory world
- Delivering and controlling the message
- Social media issues
- Are you ready for a crisis?
1:00 – 2:45 pm
Case Studies/Open Forum/Panel Discussion
2:45 – 3:00 pm
Concluding Remarks / Wrap-up