2009 Annual Educational Conference

Denver  |  Sept. 10-12, 2009


2009 Conference Session Handouts

Clicking on "Presentation" will download the PowerPoint show when provided by the speaker. Clicking on "Handout" will download a printable handout of the slides with space for notes (or additional handout as provided by the speaker).
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Thursday, September 10, 2009
11:00 a.m. - noon
Getting the Most Out of CLEAR
This is an opportunity for all annual conference attendees to learn more about the structure, function, mission, and products of CLEAR. How can CLEAR assist you? Bring your questions and get the answers. Current members will be available to share with you and help you get the most out of your CLEAR experience.
Presentation
Handout

1:00 – 2:00 p.m.
Opening Session: "Setting a Vision for Regulatory Agencies"
Opening Address: D. Rico Munn, Esq., Director of the Colorado Department of Regulatory Agencies
When appointed by the Governor of Colorado to lead Colorado's Department of Regulatory Agencies (DORA), Executive Director Rico Munn was given the charge to be the chief protector of the public interest. In order to lead an organization with nine diverse divisions with distinct statutory objectives, it is important to set a clear vision of a common purpose and then help all employees and the general public see the connection to that purpose. DORA's purpose is consumer protection. This session will highlight how to set a vision for your organizations; communicate it to employees and external audiences, and align strategic plans, performance plans, budgeting and legislation to carry out the vision in every aspect of the agency's operations. As the host state for CLEAR's 2009 annual conference, we would very much like to show how DORA is becoming the "go to" resource for consumers where we can help build their confidence, which will only strengthen Colorado's marketplace. Setting and communicating a sustainable vision that becomes part of the lasting culture of an organization will lead to an enhanced reputation with those you strive to protect.

2:30 – 3:30 p.m. Concurrent Sessions
Identification of Fraudulent SSNs and Immigration Documents
Is the documentation valid? With most states requiring professional/occupational licensees to provide proof of legal presence in the United States, the concern is how to ensure the documentation is valid. This presentation and hands-on training will identify tips on how to tell fraudulent social security numbers and cards from those that are valid, as well as fraudulent from valid immigration documentation.
Coordinator: Kennetha Julien, Director, Office of Expedited Settlement, Division of Registrations, Colorado Department of Regulatory Agencies
Moderator: Kennetha Julien
Speaker: Linda R. Volz, Program Director, Office of Investigations, Division of Registrations, Colorado Department of Regulatory Agencies

Global Service Provision and Implications for Regulators
Over the past decade, regulators have been responding to the challenges associated with increased mobility of professionals.  The new trend in clients seeking services from outside their own jurisdiction presents new questions to consider.  Medical tourism and e-pharmacy are just two examples of professional services being offered to clients choosing to access services away from home.  In the absence of global standards, what are the regulatory implications of these practices?  How does society balance client choice with public protection?  This session will explore the regulatory issues associated with global service provision and promote discussion of options for assuring quality without presenting barriers to client access and choice.
Coordinator: Anne Coghlan, Executive Director, College of Nurses of Ontario
Moderator: Anne Coghlan
Speakers:
Rocco Gerace, Registrar, College of Physicians and Surgeons of Ontario
Dale Atkinson, Attorney, Atkinson & Atkinson, LLC
presentation - atkinson
handout - atkinson; handout - gerace

What Is Moral Turpitude? When Is the Licensee or Applicant Rehabilitated?
What constitutes a crime of "moral turpitude"?  Discussion will include suggested factors for the regulator to consider in determining the following: is the crime one of moral turpitude; has the licensee or applicant been rehabilitated.   The discussion will also focus on whether discipline or denial of licensure is appropriate and recent trends in administrative decisions in Colorado.
Coordinator: Roxane Baca, Senior Assistant Attorney General, Denver, Colorado
Moderator: Claudia Brett Goldin, First Assistant Attorney General, Denver, Colorado
Speakers: Roxane Baca
Terry Hugar, General Counsel to the Colorado Real Estate Commission
Pam Jackson, Assistant Attorney General, Denver, Colorado
Presentation
Handout

Investigator Issues Discussion Group
This discussion group is one of CLEAR’s most popular forums. This forum provides the opportunity for investigators, attorneys, discipline staffs and those interested in discipline to dialogue together. Discussion is facilitated by the members of the NCIT Committee and the instructors from the NCIT program. This year the discussion will include such varied topics as Internet resources; electronic evidence; the impact on qualifications for investigators; the obligation of the licensee to cooperate with the investigation; cultural sensitivity in investigations; budget constraints on investigations; and cross jurisdictional investigations and information sharing during the investigation.
Coordinator: Ernie Atkins, Investigator, Virginia Department of Professional and Occupational Regulation, Compliance and Investigation Division
Donna Mooney, Manager Disciplinary Proceedings, North Carolina Board of Nursing
Table Leaders:
Ida Darragh, Director of Testing, North American Registry of Midwives
Donna Kline, Senior Director of Regulatory Affairs, Alberta Institute of Chartered Accountants
Patti Latsch, Director of Investigations, Washington Department of Health
Bruce Matthews, Deputy Registrar, Regulatory Compliance, Professional Engineers Ontario
Kathleen (Kate) R. Nosbisch, Executive Director, Boards for Architects, Professional Engineers, Land Surveyors, Certified Interior Designers, Landscape Architects (APELSCIDLA), Auctioneers Board, Boards for Branch Pilots, Soil Scientists and Wetland Professionals and the Board for Professional and Occupational Regulation, Virginia Department of Professional and Occupational Regulation
Jon Pellett, Attorney, Barr Murman & Tonelli, P.A.
Tommy Reed, Executive Director, Arkansas Professional Bail Bondsman Licensing Board
Nancy Swetnam, Director, Arizona Supreme Court, Certification & Licensing Division
Handout

4:00 - 5:00 p.m. Concurrent Sessions
Outsourcing of Credentialing and Licensing Functions
With decreasing budgets and reduced staff levels, many regulatory agencies have turned to outsourcing some credentialing and licensing functions to contractors.  The session will present three regulatory success stories of outsourcing, including a license management system paid with NO state funds, administrative licensing activities combined with testing programs, and a credentialing program to issue pocket licenses to over 350,000 licensees.  The session will also include an interactive demonstration of a licensee lifecycle.  Attendees will learn creative methods for increasing service with lower budgets and less staff.
Coordinator: Tadas Dabsys
, Vice President, PSI Services LLC
Moderator:
Tadas Dabsys
Speakers:
Foye Longworth, Departmental Analyst, Michigan Department of Energy, Labor and Economic Growth, Bureau of Commercial Services, Administrative Services Division, Testing, Education and Program Services
Zachary Urban, Director of Education and Outreach, Colorado Department of Regulatory Agencies, Division of Real Estate
Charlie Koop, Director of Information Technology, PSI Services LLC
Presentation
Handout

Staying in the Good Graces of Your Legislature
All regulatory agencies must follow the laws passed by their legislatures.  There are agencies that are ordered to testify at legislative hearings, others are encouraged, while others are specifically prohibited.  Legislation affecting boards can be introduced at the request of the board (we ask), opponents of the board (end run), and the legislators themselves (they impose).  The speakers will present from the agency and legislative perspectives giving suggestions on how to present your arguments while not sounding as if you are only serving as a protectionist to the professions regulated and how to establish a better dialogue with your legislative body.
Coordinator: Regina Dinger, Executive Director, Alabama Board of Licensure for Professional Engineers and Land Surveyors
Moderator:
Jonathan Bracken, Legal Adviser, Health Professions Council, United Kingdom
Speakers:
Regina Dinger
Laurel Brunke
, Registrar/CEO, College of Registered Nurses of British Columbia
Anne McGihon, Former Representative, Colorado General Assembly, Partner, McGihon & Oh-Willeke, LLC
Presentation
Handout

Expedited Settlement - How an Alternative to Litigation Can Save Time and Money
The State of Colorado Department of Regulatory Agencies' mission is consumer protection.  The Division of Registrations promotes that mission with the Office of Expedited Settlement (ESP), an internal dispute resolution office.  When the increasing number of complaints referred for disciplinary action outpaced the funds for legal services, ESP was created to expedite the resolution of disciplinary actions and minimize the legal costs of settling these actions. Alternative dispute resolution and mediation are methods used throughout the judicial process. See one of the successes within the administrative process.
Coordinator: Linda R. Volz, Program Director, Office of Investigations, Colorado Department of Regulatory Agencies, Division of Registrations
Moderator: Linda R. Volz
Speakers: Kennetha Julien
, Director, Office of Expedited Settlement, Division of Registrations, Colorado Department of Regulatory Agencies
Ilene Wolf-Moore, Assistant Attorney General, Denver, Colorado
O.C. "Chet" Robbins, Executive Director, Texas Funeral Service Commission
Presentation
Handout

Investigator Discussion Group cont.
This roundtable will allow for continued discussion of the topics introduced during the earlier session.

Friday, September 11, 2009
7:15 – 8:15 a.m. Early-Bird Sessions
Steering a Steady Course Through Economic Turbulence

This breakfast sharing session will address what regulators are living in 2009.  The theme is maintaining regulatory excellence in the face of economic threats.  Participants will be given the opportunity to share their “solution” stories.  (These will be timed at 3 minutes.)  Results from a 2009 survey will be presented.  The goal is to provide regulators with a relevant session that allows them to vent about the current economic reality but also to share and brainstorm positive actions that they can take.
Coordinator/Moderator: Marlene Dunham, Program Director, Professional Examination Service
Presentation
Handout

CLEAR Executive Leadership session
CLEAR’s Executive Leadership Program for Regulators is unlike any other leadership training you’ll experience and is not one to miss! The program provides information that immediately and directly enhances any regulator’s management techniques. Instructors employ a variety of delivery styles and tailor the curriculum to address issues of significance to each participant. Program topics include Characteristics of Regulatory Leadership, Leadership Styles, Organizational Dynamics, The Art of Negotiation, Media and Public Relations, and much more. Benefit from a preview session specially designed to offer a sample of the training experience. Attending this session will provide a better understanding of the overall program and will allow you to experience its relevance to your work. Come join us, then consider enrolling yourself and your management staff in scheduled future program offerings or bringing the training to your jurisdiction!
Speaker: Kathleen (Kate) R. Nosbisch, Executive Director, APELSCIDLA Board, Virginia Department of Professional and Occupational Regulation
Presentation
Handout

Regulatory Agency Administrators
The Regulatory Agency Administrators early bird will include brief presentations on license portability, investing in employees and maintaining staff morale. Attendees are invited to share their own experiences and approaches with these topics. Bring questions, suggestions, and solutions as we continue to strive for regulatory excellence.
Coordinators/Moderators: Regina Dinger, Executive Director, Alabama Board of Licensure for Professional Engineers and Land Surveyors
James Collins, Director, Division of Professional Regulation, Delaware Department of State
Speakers: Michelle Z. Pedersen, Human Resources Director, Colorado Department of Regulatory Agencies, Division of Registrations
Joey Ridenour, Executive Director, Arizona State Board of Nursing
Presentation - Pedersen
Handout - Pedersen

8:30 - 10:00 a.m. Concurrent Sessions
Assessing Your Program Through Standards
This panel session provides regulators, board members, committee volunteers, and Subject Matter Experts who may not be testing experts with the necessary tools to audit and evaluate their own testing programs.  Attendees will learn about the use of industry standards (AERA/APA/NCME) and accreditor standards (ANSI/NCCA/ISO) to assess their programs, request vital documentation and deliverables and direct their administrative and oversight activities.  Attendees will leave the session with references and resources that they can use immediately to enhance their programs.
Coordinator:
Sandra Greenberg, Vice President for Research and Development, Professional Examination Service
Moderator:
Sandra Greenberg
Speakers: Cynthia Woodley, Vice President, Professional Testing Inc.
Steve Nettles, Senior Vice President, Psychometrics, Applied Measurement Professionals
Della Croteau, Director of Professional Development, Ontario College of Pharmacists
Presentation
Handout

Risk Management: The Known and Unknown
Risk management has become an essential part of strategic planning, continuity of operations, and project management. Anticipating and planning for risk management is often the difference in the success or failure of a licensing program. This workshop covers the steps in constructing a risk management program.  The workshop includes an introduction to the concept of risk management (in non-technical terms), then guides attendees' through the development of a risk management program.  Topics include: techniques of risk identification, assessment tools, analysis methodology, response alternatives and development and monitoring of mitigating strategies. Participants can participate in risk identification, assessment, and risk response exercises.  A current licensing software development project in the Commonwealth of Virginia offers real world meaning to the explanation of each step.  The workshop will conclude with a question and answer period for this current hot topic, which has international applicability.
Coordinator: Steven L. Arthur, Deputy Director for Administration and Finance, Virginia Department of Professional and Occupational Regulation
Moderator:
Kathleen (Kate) R. Nosbisch, Executive Director, APELSCIDLA Board, Virginia Department of Professional and Occupational Regulation
Speakers: Steven L. Arthur
Sharon G. Verry
, Accounting and Risk Manager, Virginia Department of Professional and Occupational Regulation
Presentation  (full Presentation with exercises - 33MB download)
Handout
Additional Handout

Challenges of Regulating Internet Professional Practice
As the utilization of technology allows for an increasing number of healthcare professionals to participate in multi-site practices, the challenge for regulators to provide optimal protection of the public also increases.  This session will provide information from two varying perspectives concerning internet pharmacies and the challenges faced by regulators in their charge to ensure public safety. While internet pharmacies provide a valuable service to rural and medically under-served communities, they can also be exploited as a source of diversion and prescription drug abuse.
Coordinator: Steve Hart, Pharmacy and Drug Inspector, Kentucky Board of Pharmacy
Moderator: Bruce Matthews, Deputy Registrar, Regulatory Compliance, Professional Engineers Ontario
Speakers: Steve Hart
Deanna Williams
, Registrar, Ontario College of Pharmacists
Presentation
Handout

Regulatory Agency Administrators Discussion Group
This roundtable will include a discussion of checks and balances agencies should have in place to detect internal misconduct, addressing requests from the public for access to agency records, and the electronic verification of credentials. This highly-interactive session is a chance to share your questions, ideas, and expertise.
Coordinators/Moderators: Regina Dinger, Executive Director, Alabama Board of Licensure for Professional Engineers and Land Surveyors
James Collins, Director, Division of Professional Regulation, Delaware Department of State
Presentation
Handout

10:30 - 11:30 a.m. Concurrent Sessions
Test Administration: Sharing Best Practices

Despite the increase in computer-based testing, delivery of examinations for many credentialing examinations is still by paper and pencil.  This session presents perspectives on addressing the challenges of adequately preparing chief examiners and invigilators to meet the industry’s testing standards such as those pertaining to standardized procedures for administration, and one in which reasonable efforts are made to assure the integrity of test scores by eliminating opportunities to attain scores by fraudulent means. This panel will share their combined experiences on how to address some of the more challenging situations encountered in different countries under varying local conditions.
Coordinator: Charles Mayenga, Senior Consultant, Assessment Strategies Inc.
Moderator:
Charles Mayenga
Speakers: Rachel Buttle, Manager - Testing Services, Assessment Strategies Inc.
John Schultz, Vice President, Professional Examination Service
Christine Rieck Buckley, Manager, Regulatory Examinations, Canadian Nurses Association
Presentation
Handout

Mortgage Crisis and Professional Regulation
Abuses in the mortgage broker industry in Colorado resulted in legislation to first, in 2006, require registration of mortgage brokers and then in 2007 the full licensure and regulation of these professionals. With that came the need to promulgate rules and policies to initiate the regulation of the industry and to coordinate among programs related to real estate transaction, such as appraiser licensure, conservation easement oversight, and real estate brokers. Additionally, an understanding of the interplay with state and federal regulation (i.e. the federal S.A.F.E. Act) is key to a successful regulatory program.  The initiation of regulatory efforts over the mortgage broker industry has, along with market pressures, resulted in the new schemes and business practices that warrant special scrutiny and flexibility by regulators. These practices include misuse of FHA licenses and loans, foreclosure “rescue” scams, and dodges from regulatory scrutiny. We will identify these practices in more detail and discuss, with audience participation, ways that regulatory efforts may increase public protection.
Coordinator: Eric Maxfield, First Assistant Attorney General, Denver, Colorado
Moderator: Ilene Wolf-Moore, First Assistant Attorney General, Denver, Colorado
Speakers: Eric Maxfield
Lisa Brenner Freimann, Assistant Attorney General, Denver, Colorado
handout

Understanding "Standard of Proof" - Is It a Moving Target?
A common understanding of the “standard of proof” is essential for the fair and consistent adjudication of discipline matters.  It is generally accepted that discipline hearings are civil proceedings, but efforts have been made over the years to refine and better define the standard of proof beyond the simple concept of "balance of probabilities".  This session will provide both U.S. and Canadian perspectives on the evolution of the understanding of the standard of proof in professional discipline.  The session will also address methods of educating discipline adjudicators with regard to standard of proof issues.
Coordinator: Bruce Matthews, Deputy Registrar, Regulatory Compliance, Professional Engineers Ontario
Moderator: Lori Long, Manager, Complaints/Investigations/Hearings, Royal College of Dental Surgeons of Ontario
Speakers: Patricia (Patti) Latsch, Director of Investigations, Washington Department of Health
Bonni Ellis, Lawyer, Steinecke Maciura LeBlanc
Bruce Matthews
presentation
handout

Health Issues Discussion Group
This roundtable session offers attendees the opportunity to exchange information and ideas on a variety of topics related to ongoing and emerging healthcare issues.  Discussion topics will include scope of practice, dual registration in professions, emerging or new professions, influence of technology on practice, e-healthcare records, and reciprocity or recognition of qualifications.
Coordinators/Moderators: Grady Barnhill, Director, Recertification, Professional Assessment, Commission on Dietetic Registration
Barry O'Sullivan, Registrar, Pre-Hospital Emergency Care Council, Ireland
Presentation
Handout

noon - 2:00 p.m.
2009 CLEAR Awards Presentation & General Session: "From State-Based Regulation to a Federal System"
President Rosemary McCool presents the CLEAR Investigator of the Year Award and CLEAR Service Award.
Keynote address: Lesleyanne Hawthorne, Associate Dean International and Director, Faculty International Unit, Faculty of Medicine, Dentistry and Health Sciences, University of Melbourne will provide attendees with updates about her research into regulation issues from a global perspective, as well as Australia's transition to a federal system of regulation.
Presentation
Handout

2:30 - 4:00 p.m. Concurrent Sessions
Test Accommodations Under the New Amendments to the ADA

The 2008 ADA Amendments Act (ADAAA) is now law.   Congress expressed its intent to broaden interpretation of the ADA to be more inclusive, yet left unanswered many key questions.  Programs accustomed to reviewing requests and providing test accommodations before the ADAAA must now grapple with these questions.   Come hear from panelists with legal and operational experience representing a range of examination programs who are also dealing with these challenges.   Using hypothetical cases, the panelists will help you come away with a practical understanding of the breadth of the changes, effect on test accommodation activity, and implications for processes.
Coordinator:
Elizabeth D. Azari, Associate Vice President, Examinee Support Services, National Board of Medical Examiners
Moderator: Elizabeth D. Azari

Speakers: Fae H. Mellichamp, Psychometric Director, Professional Testing
Loring Brinckerhoff, Director, Office of Disability Policy, Educational Testing Service
Catherine Farmer, Manager, Disability Services and ADA Compliance Officer, Testing Programs, National Board of Medical Examiners
Janet D. Carson, Legal Counsel for United States Medical Licensure Examination Programs, National Board of Medical Examiners
Presentation
Handout

The Value of Self Assessment
Many professional regulatory organizations require members to self-reflect or self-assess as part of a continuous professional development cycle. Current literature challenges the assumption that health professionals are able to accurately self assess and therefore casts doubt on quality assurance mechanisms that rely solely on an independent self-assessment approach to identifying learning opportunities. This session will offer principles to be considered when developing a practice reflection or self assessment program, provide an example of a regulatory organization that has used this evidence to further develop its self reflection program and facilitate group discussion of the notion that self assessment should not be done independently or without guidance.
Coordinator: Jan Robinson, Registrar and CEO, College of Physiotherapists of Ontario
Moderator:
Anita Ashton, Director Professional Conduct, College of Physiotherapists of Ontario
Speakers: Glenn Regehr, Professor and Associate Director, Centre for Health Education Scholarship, Faculty of Medicine, University of British Columbia
Jan Robinson
presentation - robinson; Presentation - Regehr
handout - robinson; Handout - Regehr

Evidence-Based Research on Professional Discipline
Discipline and remediation have been playing an important role in healthcare regulation. Following the initial phase I study, "Uncover the Risk Factors for Recidivism", presented at the 2007 CLEAR Conference, the National Council of State Boards of Nursing continued the Phase II study to explore effectiveness of remediation programs and the characteristics of violations and recidivism. The data revealed that a high recidivism rate may not be caused by the insufficiency of remediation programs. For example, 34% of the nurses who were disciplined for documentation errors recidivated within 5 years. However, less than 3% of them were disciplined for additional documentation errors. The College of Nurses of Ontario conducted a similar study to analyze possible risk factors associated with nurses referred to the College's Discipline Committee. The presenters will discuss these research findings and how this information can benefit professional regulators.
Coordinator: Elizabeth H. Zhong, Research Associate, National Council of State Boards of Nursing
Moderator:
Donna Mooney, Manager, Disciplinary Proceedings, North Carolina Board of Nursing
Speakers: Elizabeth H. Zhong
Kevin Kenward, Director of Research, National Council of State Boards of Nursing
Karen McGovern, Director, Professional Conduct, College of Nurses of Ontario
Presentation - Zhong and Kenward; Presentation - McGovern
Handout - Zhong and Kenward; Handout - McGovern

Cross-Cultural Testing Issues and Practice
As labor markets become increasingly diverse and multilingual, assessment programs face a growing demand to accommodate candidates for whom English is a second language (ESL), and to provide translated versions of assessment instruments for non-English speakers.  In this session, presenters representing major assessment firms will discuss real world issues raised by multilingual examinee populations and the development of assessment programs to accommodate them. The session will examine considerations and best practices for the assessment of ESL candidates, methods for adapting assessments and ensuring their equivalence across cultures, and challenges that practitioners face in meeting professional and legal standards and guidelines pertaining to assessment across languages and cultures.
Coordinator: John Weiner, Vice President and Chief Science Officer, PSI Services LLC
Moderator: Tadas Dabsys, Vice President, PSI Services LLC
Speakers: John Weiner
Ron Rodgers, Director of Measurement Services, Continental Testing Services
Lisa Incremona, Manager, Regulatory Content Development, Pearson VUE
Linda Waters, Vice President, Consulting Services, Prometric
Presentation
Handout

Saturday, September 12, 2009
7:15 – 8:15 a.m. Early-Bird Sessions
Ask the Experts

“Ask the Experts” is an annual session at each CLEAR conference that allows attendees to ask experts in the testing community questions, either from their own experiences with a specific program or based on content from other sessions at the conference. The session is highly interactive and participatory.
Coordinator: Linda Waters
, Vice President, Consulting Services, Prometric
Moderator:
Linda Waters
Panelists:
Steve Nettles, Senior Vice President, Psychometrics, Applied Measurement Professionals
Tadas Dabsys, Vice President, PSI Services LLC
Fae Mellichamp, Psychometric Director, Professional Testing

Effective Methods for Selecting and Retaining Regulatory Staff
The operation of state government can be directly affected by adverse economic factors which may lead to budget shortfalls. These shortfalls can lead to position elimination or workforce reduction. It then becomes essential that any regulatory staff vacancies are filled with the best candidate and that all incumbent staff performs at optimum levels.  Creative budget-friendly methods must be utilized by managers to maintain those optimum levels of performance. The first part of the session will review methods for advertising to attract the qualified candidates, as well as effective techniques to screen and interview candidates to assure the best candidate is selected. The second part will review methods used to orient new staff, to maintain and strengthen their performance and to increase retention.
Coordinator: Patricia Stigall, Regional Enforcement Manger, Virginia Department of Health Professions
Moderator: Faye Lemon, Director of Enforcement, Virginia Department of Health Professions
Speakers:
Pamela Twombly, Regional Enforcement Manager, Virginia Department of Health Professions
Presentation
Handout

8:30 – 10:00 a.m. Concurrent Sessions
Getting It Right: Implementing Innovative Item Types

In recent years, the advent of computer-based testing (CBT) has included the development and use of many innovative item types. Innovative items often incorporate features and functions such as multimedia, interactivity, or novel methods for examinees to record their answers. While innovative item types show great promise, thoughtful and deliberate design is needed to fully realize this potential. This session will introduce a six-step design process that can improve the quality of innovative item types within any exam program. The steps in this model are: 1.) analyze the exam program’s construct needs, 2.) select specific innovations for consideration, 3.) design initial prototypes for internal discussion, 4.) iteratively refine the item type designs, 5.) conduct a pilot test of the innovative item types, and 6.) produce final materials. This full approach is intended to help exam programs add innovative items that are of high measurement quality, logistically practical, and acceptably affordable.
Coordinator:
Lynn C. Webb, Testing Consultant
Moderator:
Jeff Kenney, Executive Director, National Council for Interior Design Qualification
Speakers: Cynthia Parshall, Measurement Consultant
Lynn C. Webb
Presentation
Handout

From Pen and Paper to Point and Click: Paperless Board Meetings
Typical Board meetings include review and approval of a vast number of documents. Over the past several years, records management has seen a need to shift from manual administrative techniques to more efficient computer-aided processes. Two new, paperless records management systems were recently adopted by the District of Columbia’s Occupational and Professional Licensing Division (OPLD) and the South Carolina Department of Labor, Licensing and Regulation (SCDLLR.) Not only did these online systems enhance the licensure process, they also impacted how Board meetings were conducted. With paper file folders no longer available, new methodologies were implemented to accommodate for a paperless licensing process.
Coordinator: Staci Mason, Program Analyst, Occupational and Professional Licensing Division, DC Department of Consumer and Regulatory Affairs
Moderator: Staci Mason
Speakers: Clifford Cooks, Program Manager, Occupational and Professional Licensing Administration, DC Department of Consumer and Regulatory Affairs
Tina Montoya, Business Development Director, Pearson VUE
David Christian, Assistant Deputy Director, South Carolina Division of Professional and Occupational Licensure, Office of Licensure and Compliance
Presentation
Handout

Impaired Practitioner Programs
Alternative disciplinary programs, i.e., impaired practitioner programs, take many forms and approaches. Some are administered “in-house,” while others are handled by outside vendors. Some programs cover a broad range of professions, while others are limited to a single profession.  Additionally, some programs focus on compliance with monitoring requirements, while others may expand into intervention and treatment. This session will provide insight regarding best practices in selecting and administering an alternative disciplinary program. Topics examined will include criteria to evaluate the need for an impaired practitioner program, suggested cost-benefit analysis when setting up or selecting a program, and models in selected states and provinces. The discussion will also focus on development of evidence-based measurement of the effectiveness of alternative disciplinary programs that may inform the future course of these types of programs. The model and criteria used by the Virginia Department of Health Professions’ Impaired Practitioner Program, as well as several other jurisdictions, will be explored.
Coordinator: Faye Lemon, Director of Enforcement, Virginia Department of Health Professions
Moderator:
Faye Lemon
Speakers: Sandra Whitley Ryals, Director, Virginia Department of Health Professions
Rebecca Heck, Program Director, Nursing Peer Health Assistance Program, Peer Assistance Services, Inc.
Kay McMullan, Associate Executive Director of Programs, North Carolina Board of Nursing
Presentation - McMullan; Presentation - Ryals; Presentation - Heck
Handout - McMullan; Handout - RyalsHandout - Heck

Legal Issues Discussion Group
This roundtable will include discussion on the following topics: best ways to interact with board counsel, regulatory staff, and board members; new ADA requirements - how do agencies comply; and protection of the public versus promotion of professional practice, the proper role of the board versus professional associations, board interaction and professional associations and roles of each, and issues of limitations on competition.
Coordinator: Jon Pellett, Attorney, Barr Murman & Tonelli, P.A.
Moderator: Tommy Reed, Executive Director, Arkansas Professional Bail Bondsman Licensing Board

10:30 – noon Concurrent Sessions
Perceptions of Fair Testing: What Do Candidates Think?

This session will present results and observations from a comprehensive survey conducted on candidates who are in the pipeline to take, or have taken, certification or licensing exams. Candidates were asked a number of questions regarding their perceptions of the fairness of many practices and issues in the testing industry. The results from this comprehensive survey will be presented and discussed in this session. The information in this session could be used by organizations to discover the spill-over effect of using certain assessment techniques or approaches and how these impact candidate satisfaction, motivation, frustration, performance, and likelihood to appeal.
Coordinator: Greg Pope, Analytics and Psychometrics Manager, Questionmark
Moderator: Linda Waters
, Vice President, Consulting Services, Prometric
Speakers: Greg Pope
Bruno D. Zumbo
, Professor of Measurement and Statistics, The University of British Columbia
Presentation
Handout

Quality Improvement Process: North Carolina Board of Nursing Voyage
The North Carolina Board of Nursing (NCBON) embarked on a journey to identify opportunities for improving regulatory initiatives as well as creating a system for measuring progress and growth. As a result of our efforts, the NCBON received recognition by the North Carolina Awards for Excellence (NCAfE) which is based upon the Malcolm Baldrige National Quality Award criteria. The NCBON was the first regulatory licensing agency to achieve this recognition. Session leaders will discuss the applicability of the NCBON quality improvement process and facilitate discussion on how the model can assist national and international organizations in promoting regulatory excellence in ever-changing environments.
Coordinator: Donna Mooney, Manager, Disciplinary Proceedings, North Carolina Board of Nursing
Moderator: Donna Mooney, Director, Recertification Professional Assessment, Commission on Dietetic Registration
Speakers:
Melissa McDonald, Discipline Proceedings Coordinator, North Carolina Board of Nursing
Angela Ellis, Executive Assistant, North Carolina Board of Nursing
Gail Marshall, Senior System Analyst, North Carolina Board of Nursing
Presentation
Handout

Coloring Between the Lines - Weaving Together the Investigation and the Prosecution
With many investigations it becomes obvious at some point that a case will be on its way to a hearing. Prosecutors and investigators often look at cases through different lenses. The investigator works with a view of neutrality to seek out and obtain all evidence, both inculpatory and exculpatory. The prosecutor’s view shifts the focus to using the evidence at hand to successfully prosecute the case. This session looks at these differences and the considerations for creating a cohesive approach that will lead to a successful collaboration between the investigator and the prosecutor. As we identify how the two can work together while ensuring that each stays within the lines of their individual roles, we will examine several key areas of the process including investigative approaches, investigative techniques, reports and disclosure, and introduction of evidence at hearings.
Coordinator: Mary Lou Gignac, Registrar, College of Dietitians of Ontario
Moderator: Caroline MacIsaac-Power, Registrar, College of Opticians of Ontario
Speakers: Dean Benard, President, Benard + Associates
Peter Osborne, Partner, Lenczner Slaght Royce Smith Griffin LLP
Presentation
Handout
 



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