This session focuses on the development of professional attitudes, conduct and relationships with other regulatory and law enforcement agencies. It includes discussion of the public's expectation of investigators, human relations skills that will enhance the investigator's ability to deal with people, and the common characteristics of regulatory enforcement personnel.
The module provides the basic guidelines to understanding administrative law and procedure and the regulatory process. It identifies the sources of administrative law, the most accepted standard of proof used in administrative proceedings, the areas most often challenged in administrative hearings, the criteria courts use to ensure an administrative action is legal when a challenge or appeal is made, and the differences between centralized, independent and semi-autonomous boards.
This session teaches a basic understanding of the investigative process including the intake of complaints, investigative planning and the execution of an investigative plan. It identifies the elements of the complaint process, the standards of acceptance, the methods for receiving and reviewing complaint information, investigative tools used to conduct administrative investigations and sources for obtaining information used to implement an investigative plan.
Investigator Safety (1 hour)
Provides students with an over view of safety concerns for investigators, and high level strategies to mitigating danger.
This module reviews the sources of evidence law and provides information regarding evidence in administrative cases. The material also includes classification of evidence, types and forms of evidence and the rules of evidence and their use in administrative proceedings.
This session furnishes the student with the basic guidelines for gathering evidence, including proper techniques for the custody and storage of evidence. Reviews the investigator's role of identifying, documenting, collecting and managing evidence.
The module emphasizes techniques for obtaining complete and accurate verbal information. Explains the proper method of interviewing, how to establish rapport with persons being interviewed, considerations for interview preparation and proper and improper questioning techniques.
This session teaches students ways to improve factual, investigative reports. While formats and requirements vary from agency to agency, this material is designed to help attendees learn how to write a factual report that is accurate, logical, clear, concise and complete.
The final module provides students with the basic skills and techniques for effective witness testimony. The content helps attendees develop an understanding of the roles of the prosecutor, the varied situations in which testimony might be given and the mental and physical preparation necessary for testifying on the witness stand.
This time provides students with the opportunity to ask any questions that may have gone unanswered during the course of the training and allows for additional exam preparation.
The NCIT Basic program concludes with a multiple choice exam that tests students' learning. If the student obtains a score of 70% or better, and meets the one-year experience requirement, he or she is eligible to receive CLEAR certification and to enroll in the Specialized NCIT offerings.